M55408A – Office 365 Administration and Troubleshooting

M55408A - Office 365 Administration and Troubleshooting

Duration

3 Days

Level

200 - Intermediate

Vendor

Microsoft, Office 365

Legacy MOC Code

M10997C

Course
Overview

This three day instructor-led course is aimed at information technology (IT) professionals that administer Microsoft 365 services. In addition to learning about Microsoft 365 administration, the course focuses on skills required to troubleshoot your Microsoft 365 subscription, Azure AD tenant, and the important services of Microsoft 365, including Exchange Online, SharePoint Online, Teams, and OneDrive.

Audience
Profile

This course is aimed at IT professionals and system administrators that have some experience administering and configuring Microsoft 365, but want to gain an insight into troubleshooting Microsoft 365. IT pros considering this course require good working experience with Microsoft 365 services

Course
Outline

Module 1: Overview of Microsoft 365

This module explains how to approach troubleshooting problems in Microsoft 365. It also describes the fundamental services included in Microsoft 365 and discusses licensing.

Lessons

Overview of the Microsoft 365 services
Microsoft 365 licensing overview
Microsoft 365 tenant configuration
Microsoft 365 clients
Overview of the Microsoft 365 troubleshooting role

Lab: Provision and configure your tenant

Configure an Office 365 Tenant
Configure a custom Domain

Module 2: Administering Microsoft 365

This module explains how to administer Microsoft 365. Students learn to use the various administrative portals together with Windows PowerShell).

Lessons

Managing Microsoft 365 with the administrative portals
Managing Microsoft 365 with Windows PowerShell
Managing administrative access in Microsoft 365
Troubleshooting administration in Microsoft 365

Lab: Administer Microsoft 365

Using the Microsoft 365 admin center.
Administering Microsoft 365 using Windows PowerShell.
Configuring role-based administration.
Troubleshooting administrative issues.

Module 3: Administering and troubleshooting directory synchronization and directory objects

This module discusses Azure AD, including how to synchronize on-premises security principals with Azure AD.

Lessons

Overview of Azure AD
Azure AD Connect management
Overview of directory synchronization and federation
Managing user and group objects in Microsoft 365
Troubleshooting objects and directory synchronization in Microsoft 365

Lab: Administer and troubleshoot directory synchronization and directory objects

Configuring Azure AD Connect.
Managing Microsoft 365 users and groups.
Managing Microsoft 365 password policies.

Module 4: Administering and troubleshooting Exchange Online

This module explains describes Exchange Online features and functions. Students will learn how to administer and troubleshoot recipients, mail flow, and client access policies.

Lessons

Exchange Online Management overview
Administering Exchange Online recipients
Managing mail flow
Administering client access policies in Exchange Online
Troubleshooting Exchange Online

Lab: Administer and troubleshoot Exchange Online

Configuring and administering Exchange Online recipients.
Delegating administrative permissions.
Configuring client access policies.
Troubleshooting Exchange Online recipient issues.

Module 5: Administering and troubleshooting Microsoft Teams

This module describes how to administer and troubleshoot Microsoft Teams.

Lessons

Microsoft Teams overview
Administering and managing Microsoft Teams
Create and manage teams in Microsoft Teams
Troubleshooting Microsoft Teams

Lab: Administer and troubleshoot Microsoft Teams

Configuring Teams organization settings.
Configuring Teams user settings.
Creating and managing teams in Teams.
Troubleshooting Teams client issues.

Module 6: Administering and troubleshooting SharePoint Online

This module provides guidance on how to administer and troubleshoot SharePoint Online.

Lessons

SharePoint Online management overview
Administering SharePoint Online site collections
Administering external users in SharePoint Online
Configuring OneDrive for Business
Troubleshooting SharePoint Online

Lab: Administer and troubleshoot SharePoint Online

Configuring SharePoint Online settings.
Creating and configuring SharePoint Online site collections.
Configuring and verifying external user sharing.
Configuring OneDrive for Business.
Troubleshooting SharePoint Online and OneDrive for Business

Module 7: Planning and deploying Microsoft 365 Apps for enterprise

This module describes how to deploy, manage, and troubleshoot Microsoft 365 apps for Enterprise.

Lessons

Overview of Microsoft 365 Apps for enterprise
Managing Microsoft 365 Apps for enterprise deployments
Troubleshooting Microsoft 365 Apps for enterprise deployments

Lab: Plan and deploy Microsoft 365 Apps for enterprise

Preparing a Microsoft 365 Apps for enterprise installation.
Managing user-driven Microsoft 365 Apps for enterprise installations.
Managing centralized Microsoft 365 Apps for enterprise installations.
Troubleshooting Microsoft 365 Apps for enterprise deployments.

Module 8: Administering and troubleshooting compliance and security in Microsoft 365

This module explains how to administer and troubleshoot compliance and security in Microsoft 365.

Lessons

Overview of compliance features in Microsoft 365
Administering information protection in Microsoft 365
Administering compliance features in Microsoft 365
Configuring and administering email security in Microsoft 365
Troubleshooting Microsoft 365 compliance and protection

Lab: Administer and troubleshoot compliance and security in Microsoft 365

Configuring rights management in Office 365.
Configuring compliance features.
Configuring email protection.